Sometimes things we don’t expect, just happen. We strive to get it right 100% always, but we’re humans, not robots, so mistakes are possible. At least we own it, right?
The cool thing is, if something isn’t perfect we do whatever it takes to fix it. Here’s how we handle 2 issues customers care about most.
Wrong Product – Let’s say you place an order, and something else shows up.
Hey, that’s half right! Okay, it’s half wrong too. But, it’s an easy fix!
Damaged or Defective Goods – This is less common since our products are really tough, but crazier things have happened. Here’s what to do.
Most places have return policies, and also a guarantee, even when their products are no good. But they count on you not returning items, or they make it super complicated so you won’t want to, even if the product falls apart.
We aren’t like that. We accept returns, and we offer a guarantee, but we choose only the best, and strongest cases. That way there’s rarely any reason to return in the first place.
We asked customers what they thought of our 365-Day Free Returns process. Know what the top response was? “It’s easy.”
That’s because it really is. There’s no hassling over whose fault it is, and no question about who pays for shipping. If within 365 days of purchase you’re not totally satisfied, just send the unused product back in its original package.
We’ll cover return shipping and process your refund as soon as we get it. No questions asked.
If you need to return something, let us know by emailing us at firstname.lastname@example.org.
Be sure to include the following:
After we know about your return, we’ll get your refund ready. If you send the package using economical shipping, like standard international letter, we’ll cover the return costs. It’s okay to use DHL or UPS, but we won’t refund for those options.
Remember, as long as you return the product within 60 days from purchase, we’ll process a full refund within 72 hours from the day we receive the item.